We understand that this has been a stressful, difficult season for all of us. As a local family business, we feel the stresses of small businesses as well as those of everyday life, as we all cautiously shop for groceries and supplies, worry about our aged relatives and those with health risks, and care for our children. Because even the necessities of the day are met with new stresses and are so significantly different than before, the team members of DeSoto Caverns wondered, "Can we create a safe CDC compliant experience for our guests where they are served the essentials and receive joy and hope too?" The answer was YES!
Here’s our plan to serve you safely and allow you to guide your family into an experience where they not only survive but thrive! First, we have limited areas of contact between you and any team members for both ordering and receiving your items. You can order ahead of time online or from your car using our FREE WiFi. Then when you drive to our Cave Cafe Curbside Pick-up, you’ll share your order information at our first stop, and then pull forward to a table where you will pick up your order. Secondly, we’re also offering “Thrival Kits” to add to your food purchase so that your children can enjoy fun activities at home and you can also treat yourself! Finally, we wanted to create a joyful experience with FREE live entertainment during your curbside pick-up. So while you wait for your meal, one of our talented Show Performers will be entertaining you as you watch from the safety of your car. You will encounter on your visit either a juggler, a giant bubble creator, or a craft artisan such as a blacksmith. Receive words of encouragement from the signs we have posted along your drive-through path.
When you drive up to our Cave Cafe Curbside Pick-Up, you are able to do ALL of your ordering ahead of time online or while in our park using our FREE public WiFi to order online! This allows you to safely order and complete a transaction without having to get close enough to someone that you have to hand your credit card to anyone! You can drive up to our first Cafe spot and share your order information then pull forward to the pick-up location which has a table where the team member will place your order and you can pick it up without having to grab it from their hands. Secondly, we’ve added experiences for you and yours to thrive in your home called “Thrival Packs.” These packs are designed so that your children or you can have something to enjoy during your time at home. Lastly, we wanted your experience to be exciting and positive. We understand that the changes in service everywhere are a constant reminder of this difficult time, so we wanted to create special experiences to create joy during your safe curbside pick-up. So, while you wait for your meal, enjoy LIVE entertainment. We have a crew of talented storytellers, jugglers, and craft artisans and will be creating new experiences for you to enjoy from the safety of your car during your visit to our park. We have also put up encouraging words on signs as you drive through to offer encouragement for you and yours during this time.
Our internal team plan is just as important as our service plan because, without it, we cannot ensure a safe experience for our guests. Our team members do not come to work if they do not feel well or if any of their immediate contacts are unwell. Every morning our team signs in using a system that does not require them to touch any surfaces, they are given gloves, and they are taught the proper use of gloves (no cross-contamination, when you finish a task or touch a new surface, you remove your gloves and put on fresh gloves.) They are also taught that wearing gloves does not replace washing hands, but handwashing for a minimum of twenty-seconds is still a necessity throughout the day. Safe distancing is a part of each step of our process from team members’ food preparation to serving each of our guests. This is one of the reasons we have streamlined our menu and we hope you enjoy our offerings. The more we create an internal safe atmosphere, the more you get to rest easy knowing that the team serving you truly cares about providing safety for our family and yours.
We invite you to safely enjoy a lunch on the go with the surprise of something extra to brighten your day. We hope to bring joy to you and yours.